James Trocki's Resume

JAMES TROCKI

JamesTrocki@hotmail.com

Phoenix 85044

www.JamesTrocki.com

CONTACT INFORMATION
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KEYWORDS
Project Management, Process Analysis, BPM, Business Rules

OBJECTIVE
To lead an organization towards efficient and effective process change as a project manager or business analyst.

WORK EXPERIENCE
March 2004 - Present	Phoenix, AZ
Senior Business Analyst/Project Manager, University of Phoenix, University Services
Manage business tasks in conjunction with technology implementations. Analyze and reengineer mission critical processes. Facilitate business meetings. Serve as liaison between business and technology groups. Gather and update business rules. Completed Management Development Program
April 2002 - March 2004	Northbrook, IL / Charlotte, NC
Vice President of Document Solutions / Document Solution Manager, Prizm Technologies
Developed business solutions, processes, and implementation methodologies for law firms Managed the conversion and automation of 20,000 law firm documents. Managed project resources, timelines, budget. Participated on the management team of a multimillion dollar process reengineering project. Managed a team of 17 analysts.
August 2000 - April 2002	Bannockburn, IL
Senior Consultant, Open Text Corporation
Wrote functional and technical specifications for customers. Configured and installed Imaging/Workflow software for customers. Facilitated meetings with customers to gather process and system requirements. Wrote and presented training materials to end-users. Managed Projects Provided innovative document imaging solutions in the areas of Accounting, University Admissions, Procurement, and Contracts departments.
May 1999 - August 2000	Phoenix, AZ
Lead Business and Workflow Analyst, University of Phoenix, University Services
Reengineered and implemented new processes Implemented and managed implementation and maintenance of an enterprise workflow and imaging system. Managed an interdepartmental team consisting of technical, functional, and managerial roles. Developed workflow and imaging solutions for a large admissions, department. Served as liaison between internal clients and software provider.
May 1998 - May 1999	Phoenix, AZ
Project Manager, University of Phoenix, Academic Affairs
Managed the development, revision, and general maintenance of over 100 professional development courses. Managed over 10 concurrent projects. Hired course developers and drafted contracts. Developed and implemented a new proposal process.

EDUCATION
Arizona State University, Tempe, AZ, August 1995 - August 1997
MA in Communication Studies, 3.9/4.0 Grade Point Average
University of Illinois at Urbana/Champaign, Urbana, Illinois, August 1989 - May 2003
BA in Rhetoric, 4.6/5.0 Grade Point Average

NON-DEGREE COURSE WORK
Project Management (University of Phoenix) International Business (University of Phoenix) Economics (University of Phoenix) Human Resources Management (University of Phoenix)

CERTIFICATIONS
BPM Certificate Practitioner (CPM-P) Designate Project Management Professional Designate Management Development Program Graduate (Apollo Group)

SKILLS AND TRAINING

Business Process Management
Project Management Training (70 hours)
Business Rules Analyst Training
Microsoft Project Training
Business Process Management Notation (BPMN)
Ethnography and interview research experience
Visual Basic Training
MS Office (Word, Excel, Access, PowerPoint, Visio)
Advanced Presentation Skills
HotDocs Document Automation Training
Intercultural communication training
Livelink Training

TEACHING EXPERIENCE

University of Phoenix
Instructor - "Introduction to Effective Written Communication" (2006-Present)
Wrote syllabus, facilitated workshops, and administered all grades.

Arizona State University
Instructor - "Public Speaking" (1996 - 1997)
Developed syllabus and overall course structure and administered all grades.

Facilitator - Diversity Training (1997)
Co-Facilitated inter-group dialogue workshops.

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